Practical guides to running a hosting business — billing, provisioning, registrars and migration.
Start here · Running a host
The decisions that make a small hosting business sustainable: what you sell, how you bill, who answers support, and what happens when provisioning fails.
11 min read · Reviewed 2026-09-21
Billing
Feature lists do not separate hosting billing systems. Seven questions do, and most are about what a system does when something goes wrong rather than when it works.
10 min read · Reviewed 2026-09-21
Billing
Two ways to collect money for hosting, with different cash flow, different disputes and different failure modes. Which one you have is often an accident.
9 min read · Reviewed 2026-09-21
Running a host
A provisioning request that does not come back is the hardest case in hosting automation. Here is the bookkeeping that stops one hosting account becoming two.
12 min read · Reviewed 2026-09-21
Billing
Renewal is not one event. It is a notice, a charge, a grace period, a suspension and a deletion — and the gaps between them are where customers are lost.
9 min read · Reviewed 2026-09-21
Integrations
A checklist for connecting a billing system to an Enhance cluster: organisations, subscriptions, members, single sign-on, and the states that need a person.
11 min read · Reviewed 2026-09-26
Integrations
What a billing system needs from WHM, which token permissions are actually required, and how to recover when an account creation does not come back.
10 min read · Reviewed 2026-09-26
Integrations
How Plesk models customers and subscriptions, why that differs from cPanel accounts, and what a billing integration has to get right about each.
9 min read · Reviewed 2026-09-21
Integrations
Three operations that look alike in an API and behave nothing like each other. What each costs, how each fails, and why transfers need a different model.
12 min read · Reviewed 2026-09-21
Integrations
What happens when a domain renewal does not come back cleanly, how the gTLD expiry timeline works, and the reconciliation that keeps a customer online.
15 min read · Reviewed 2026-09-21
Migration
The financial history is the part of a WHMCS migration you cannot re-create later. What to take, what to leave, and how to prove the numbers match.
15 min read · Reviewed 2026-09-21
Migration
Blesta models clients, services and transactions in ways that do not map one-to-one. A preflight that imports nothing is the cheapest way to find out.
10 min read · Reviewed 2026-09-21
Running a host
A shared inbox stops working at the third member of staff. A board with one owner per conversation is the cheapest fix, and ownership matters most.
8 min read · Reviewed 2026-09-21
Platform
Letting customers apply their own colours is a good feature and an accessibility hazard. How to allow branding without shipping unreadable text.
9 min read · Reviewed 2026-09-21
Platform
Extracting colours from a logo gives you a starting point, not a palette. What to do with the result so the interface built from it is still readable.
8 min read · Reviewed 2026-09-21
Platform
Who can suspend a customer, who can issue a refund and who can read a credential are three questions. Collapsing them into admin-or-not is the usual mistake.
10 min read · Reviewed 2026-09-21
Platform
A backup you have never restored is a hope. What to drill, how often, and the difference between restoring a database and recovering a business.
10 min read · Reviewed 2026-09-21
Billing
Recurring revenue, churn and lifetime value are easy to compute and easy to compute wrongly. The common errors all point the same way: too optimistic.
10 min read · Reviewed 2026-09-21
Platform
A hosting billing system holds credentials that can delete a customer's website. How to scope them, where to keep them, and how to rotate one without an outage.
10 min read · Reviewed 2026-09-21
Running a host
What to verify before the first real customer depends on a new hosting platform, ordered by how expensive the mistake is to discover later.
11 min read · Reviewed 2026-09-21